Contact Hug.Me

Email support@hug.me. Include your account email and, when relevant, the page link or charge date. Do not send passwords, full card numbers, private recordings, or identity documents.

Review Billing help for pricing, cancellation, and refund requests. When billing is enabled, subscriptions are managed through Plans & billing in your account.

Email is not monitored for urgent crisis response. In the U.S., call or text 988 for crisis support, or 911 for immediate danger. Visit Safety & support for more resources.